Quality always starts from the customer and good quality products always sell more and that is why it is said (A Good Quality Products Always Sell Because There is No Compromise With Quality) “A good quality product always sells because there is no compromise with quality.” There is no compromise” and that is why Apple’s products sell the most because Apple company never compromises with quality and when any company gives quality of product to its customers, its sales also increase.
What is quality?
Quality of any product means how good it is, and your focus should always be on fulfilling the needs of your customer, therefore it is said that the quality of any product is the extent to which it meets all the needs of the customer. And it should also include convenience and features and in the same way, good quality product has the longest life and that is why quality is most important for the costumer.
Some of the Definition of Quality are
Definition of Philip B. Crosby
In 1979, Philip B. Crosby had said that Quality is a “Conformance of Specification” which means whatever are the Requirements and Criteria of our customer or whatever is their Specification and Condition, it has to be completely filled and our product has to be Customer Certified. Needed
How you ensure the plan is actually working at the coalface
how you ensure the plan is actually working at the coalface
To ensure the plan is effective at the coalface regularly monitor progress gather real time feedback from frontline workers address challenges immediately and adjust the strategy as needed Clear communication and responsive support drive practical results
Definition of Joseph M. Juran
In 1974, Joseph M. Juran had said that “Fitness For Use Or Purpose” means that the quality of whatever product we are making should be such that it can fully fill the requirements of our customer for the purpose for which the product is made. The quality of the product being made should be excellent and the product can be used.
“Quality is Meeting Customer Expectation on Such Dimension as Performance, Featured, Reliability and Conformance”
This means that the first aim of the company is to fully fill whatever expectation and requirement the customer has and the performance should be good and the product should be reliable.
Why is quality important?
- Quality is needed because when any company makes a product, it needs quality in the product to meet whatever expectation, requirement of the customer.
- There should not be any defective product of any kind in the company so that the cost of the product to the company can be reduced.
- If the customer remains confident in the product, the sale of the product will also be good.
- Quality aims to maintain good performance of the product.
Quality Assurance (QA): What is Quality Assurance?
Quality Assurance is also known as QA in short. It is a process that works on Proactive Approach and ensures that no defect product is generated (Process Oriented Approach). “In this we focus more on the process than the product. In QA, we check the quality of the product in its process even before it is made. “QA is Process Oriented”
Quality Control (QC): What is Quality Control?
Quality Control “Reactive Approach of Quality Management” Under Quality Control, we take action to check the quality of the product after it is made so that no defective product reaches the customer.
The job of both of them is to ensure that no defective product reaches the customer and the quality of the product improves.
What is the difference between QA and QC?
| Aspect | Quality Assurance (QA) | Quality Control (QC) |
|---|---|---|
| Definition | Managing Tool/Approach | Correcting Tool/Approach |
| Objective | Ensures the product does not become bad | Ensures defective products are not passed further |
| Focus | Process improvement | Product improvement for dimensions |
| Main Concern | Defect prevention | Defect detection |
| Goal | Build quality into the process | Identify and correct defects in products |
Quality Objectives
Even before making the product, we make its process better in Product Development, Development and Research and check every small and big process so that when the product is made, there should not be any Defective Product in it, hence Quality should be ensured in making the product. The main purpose is to be
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